Delete your account
You can delete your Uooda account and the data attached to it at any time. There are two ways to do it.
Option 1 — inside the app (recommended)
- Open Uooda and sign in.
- Go to Settings.
- Open Account.
- Choose Delete account and confirm.
You will be asked to confirm once more, because the action cannot be undone. Once confirmed, you are signed out and the account is closed immediately.
Option 2 — by email
If you cannot sign in, email hallo.uooda@gmail.com with the subject "Account deletion request", sent from the email address linked to your Uooda account. Write the account email in the message.
We reply to confirm receipt and complete the deletion within 30 days. If we cannot verify that the request comes from the account holder, we may ask for information that only the account holder would know.
What gets deleted
| Data | What happens |
|---|---|
| Profile | Email, display name, avatar, country, language settings — deleted. |
| Conversations | All messages with companions, and characters you created — deleted. |
| Voice and images | Voice messages, recordings, transcripts, and images you sent — deleted, along with cached synthesized audio. |
| Points | Subscription quota and purchased points — forfeited. |
| Sign-in links | The connection to your Apple or Google sign-in is removed. |
What is kept, and why
- Purchase and billing records — kept as long as tax and accounting law requires. After deletion these records no longer identify you by name.
- Security and access logs — kept for up to 6 months, then deleted.
- Backups — copies in backups are removed within 90 days.
- Messages in someone else's conversation — if you sent a message in a group conversation, other members may still hold it.
Two things deletion does not do
It does not cancel a subscription. Subscriptions are billed by Apple or Google. Cancel in App Store → your account → Subscriptions, or in Google Play → Payments and subscriptions. If you delete your account without cancelling, the store will keep charging you.
It does not refund anything. Refunds follow the store's refund policy. See Terms of Service, section 6.5.
Questions
Email hallo.uooda@gmail.com. See also our Privacy Policy.